An instant and trusted team.

Expand is a back‑office support partner designed for distribution teams. We provide instant access to a skilled team that takes care of the time‑consuming tasks—outbound calling, appointment booking, and administration—so your Business Development Managers (BDMs) can stay focused on the activities that truly drive growth.

By integrating seamlessly into your business, we help you streamline operations, reduce overheads, and give your team the freedom to concentrate on building relationships and delivering results.

  • All staff are local
  • Flexible engagements
  • Trusted experts
  • Proven processes
  • Task based outcomes
Get Started

How We Help

Outsourcing Regular Tasks

Predefine regular tasks that can be outsourced and managed on time and within budget to ensure your operations run smoothly. 

Projects

Tap into our team during times of high demand or when you have a specific project that you need extra support with. 

Appointment Booking

Increase the efficiency of your business development through a proven and proactive appointment setting solution.

Expand Smart Support is a business productivity partner for distribution teams

We help maximise output by taking care of the backend administration, systems, and processes that slow teams down.

Our experienced team manages compliance, data entry, research, outbound calling, appointment booking, and administration—so your BDMs and distribution staff are free to focus on high‑value, client‑facing activities that drive growth.

TALK TO US TODAY

Our Approach

Our service model is designed to feel like an extension of your own team.

We provide:

  • calls made under your brand
  • personalised and informed engagement on your behalf
  • high-quality call notes and documentation
  • smooth workflows that align with your processes
  • flexible campaign support and rapid deployment
  • daily communication with BDMs and weekly reports to management

The result: a stronger, more efficient distribution team

How It Works

Expand is the smart alternative to hiring more staff. Our model allows you to manage variable workloads
effectively by tapping into our team quickly. We are here, when you need us. 

Integration

Regular Outsourcing jobs

Dial up Dial down

TALK TO US TODAY

What our clients say

I had used Expand in my sole practitioner practice for many years, updating insurance records and obtaining fund and insurance research. Since merging my practice with a much larger firm, we have re-engaged Expand to conduct further work and provide assistance. The interactions are smooth and speedy, with Expand very easy to interact with and taking some load off our customer service officers. I’d recommend other practitioners who are looking for some additional administrative assistance to utilise the services on offer from Expand.
Luke Buttersfield
I’ve had the great benefit of working with Expand as part of our business. I’ve thoroughly enjoyed the experience and would highly recommend their services. As a sales professional time is always hard to find and the Expand team have been great working with me to book a large number of my client appointments. Importantly by being able to be a regular user of their services, I’d had the pleasure of working with a few consultants, more recently Anne who has been booking my meetings for the past couple of years. As such she has built up a rapport with my clients who now expect and look forward to her call and personal touch. Well done Expand and Anne, you make my job so much easier!
David Crawford
I have been working with Expand for over five years. Expand were recommended to me by two different financial service providers when my business was desperately needing additional system support. I was sceptical at first but once the service delivery commenced, Expand’s focus on important client maintenance: Fee Disclosure Statements, insurance reviews and file notes allowed me to focus on other aspects of my business with confidence & peace of mind. Even though Expand operate remotely, they are like having an extra person (or two) in the office to help when you need it. You and your business can only benefit from using their reliable services.
Karl Hombergen